Refund policy
RETURN AND REFUND POLICY
Made-to-order products
Most Tiishirtii products are created especially for each order. We therefore do not accept returns or exchanges for change of mind, ordering the wrong size or colour, or providing an incorrect delivery address, except where required by Australian Consumer Law. Please review product descriptions, sizing information and delivery details carefully before ordering.
Damaged, defective or incorrect items
If your order arrives damaged, defective, misprinted or incorrect, please contact us as soon as possible at hello@tiishirtii.com.
Please include your order number, a description of the problem and clear photographs of the item and packaging. We will assess the issue and provide an appropriate remedy, which may include a replacement or refund.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy limits your rights or remedies under Australian Consumer Law. If a product fails to meet an applicable consumer guarantee, you may be entitled to a remedy such as a repair, replacement or refund, depending on the circumstances.
Returns
Please contact us before returning any product. Do not send products directly to the manufacturer or to the address shown on the parcel. If a physical return is required, we will provide the correct return instructions and address. Unauthorised returns may not be accepted.
Sale items and gift cards
Sale items remain covered by Australian Consumer Law if they are faulty or otherwise fail to meet a consumer guarantee. We do not accept change-of-mind returns for sale items. Gift cards are not returnable except where required by law.
Refunds
If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or card provider may require additional time to display it in your account.
Cancellations
Because orders can enter production quickly, cancellation requests must be made as soon as possible. We cannot guarantee that an order can be cancelled or changed after production has begun.
Contact
For questions about returns, refunds or cancellations, contact us at hello@tiishirtii.com.